Frequently asked questions
There are just a few things you’ll need to know before you head to the forest. Here you’ll quickly find the answers to some common queries, allowing you to get on and have some fun!
Top FAQs
Moving bookings, cancellations and refunds
Up to 7 days before your activity, you can cancel an existing booking and receive a full refund, minus the booking fee*. You can also move your booking free of charge.
Up to 48 hours before your activity, you can move the activity date, subject to availability. This will incur a £5 administration charge. Any requests to move or cancel must be made by telephoning the booking line: 01603 895500. A refund is not possible within the 7-day period before your activity date.
It's going to be very warm on the day of my visit. How should I prepare?
We have produced this handy guide on staying safe on a visit to Adventis on a hot summer’s day. Read the guide here.
Do I need to book in advance?
Pre-booking is essential. You can book online or by calling our booking team on 01603 895500. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel to avoid disappointment.
Can I manage my booking online?
Pre-booking is essential. You can book online or by calling our booking team on 01603 895500. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel to avoid disappointment.
Should I eat before my adventure?
Our activities are robust and physically demanding, so please ensure you have had enough food and drink to fuel your adventure.
Before Booking
How can I book?
You can book here BOOK NOW . We have a dedicated events team who are here to help with larger groups such as school trips or company team building. Please visit our Groups pages.
Pre-booking is essential.
Do I need to book in advance?
Pre-booking is essential. You can book online or by calling our booking team on 01603 895500. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel to avoid disappointment.
Moving bookings, cancellations and refunds
Up to 7 days before your activity, you can cancel an existing booking and receive a full refund, minus the booking fee*. You can also move your booking free of charge.
Up to 48 hours before your activity, you can move the activity date, subject to availability. This will incur a £5 administration charge. Any requests to move or cancel must be made by telephoning the booking line: 01603 895500. A refund is not possible within the 7-day period before your activity date.
It's going to be very warm on the day of my visit. How should I prepare?
We have produced this handy guide on staying safe on a visit to Adventis on a hot summer’s day. Read the guide here.
Can I manage my booking online?
Pre-booking is essential. You can book online or by calling our booking team on 01603 895500. You can book on the day if there are spaces available, but phone signal and internet are unreliable in our forest locations, so we highly recommend doing this before you travel to avoid disappointment.
Should I eat before my adventure?
Our activities are robust and physically demanding, so please ensure you have had enough food and drink to fuel your adventure.
Gift Vouchers
How can I buy a gift voucher?
Head to our Gift Vouchers page to order a gift voucher. You can order a monetary gift card to be sent either by email or post. If you wish to send the voucher by post, please double check you have entered the correct postal address and select postal delivery as the delivery method.
How do I redeem my gift voucher or card?
Once you have entered your personal details you will be taken to the payment screen, please input your 16-digit gift voucher code. Click ‘check amount’ and then ‘redeem’.
If it doesn’t work, please ensure you are not inputting the code in to the ‘promo code’ box.
Can I use multiple gift vouchers or gift cards on one booking?
Yes, you can apply more than one gift card to payments on the website, at site or by calling our team.
It's going to be very warm on the day of my visit. How should I prepare?
We have produced this handy guide on staying safe on a visit to Adventis on a hot summer’s day. Read the guide here.
Can I exchange a Gift Voucher for money?
Adventis Gift Vouchers cannot be exchanged for money.
Groups/School
What’s included in a Team Day Out to Adventis?
Every Team Day at Adventis is different and tailored to meet the needs of the group. However, our most popular Team Days Out consists of a Treetop experience, preferential parking and a dedicated host. From there you can add your choice of catering options, Team Development Activities and more to create your forest VIP experience. Just visit our Team Days page.
What’s included in a School Trip to Adventis?
Every school trip is different and tailored to meet your learning objectives. However, our most popular school trip includes a Treetop experience, ground-based games and a bring your own lunch.
Do you have risk assessments for a School Trip?
Yes, you can find all of our risk assessments on our terms and policies page.
How much does a school trip cost?
School trips start from £12 per schoolchild, with required supervisors going free. School rates apply Monday-Friday term time. Contact us via the school’s page, and we’d be delighted to send you a bespoke quote for your requirements
When is full payment due?
Full payment is due 10 working days before your event.
Before Your Adventure
Can I manage my booking online?
If you need to re-schedule your Adventis adventure, you can do this using your online account up to 48 hours in advance of your session. If you didn’t create an account at checkout, you can still manage your booking by creating an account now using the same e-mail address that you used to make your booking.
Follow this process to re-schedule your adventure.
Log in to your Adventis account.
In the menu on the left select ‘My Bookings’, and then ‘Upcoming Bookings’.
You will then see a list of your bookings, select ‘Re-book’.
Follow the onscreen prompts to select a new session.
Please note that there is a £5 fee for re-scheduling a booking within 7 days of your session. Bookings closer than 48 hours cannot be re-scheduled.
How do I change the date of my booking?
Up to 7 days before your activity, you can cancel an existing booking and receive a full refund, minus the booking fee*. You can also move your booking free of charge.
Up to 48 hours before your activity, you can move the activity date, subject to availability. This will incur a £5 administration charge. Any requests to move or cancel must be made by telephoning the booking line: 01603 895500. A refund is not possible within the 7-day period before your activity date.
Moving bookings, cancellations and refunds
Up to 7 days before your activity, you can cancel an existing booking and receive a full refund, minus the booking fee*. You can also move your booking free of charge.
